Privacy Policy

Welcome to Giftslane! We value your trust and are committed to protecting your personal information. Please read this Privacy Policy carefully to understand how we collect, use, and safeguard your data.

Who Does This Apply To?

This Privacy Policy applies to anyone making a transaction on giftslane.com or interacting with us through our website or social media platforms.

If you have any questions, feel free to contact us:

Support Email: support@giftslane.com

When & How We Collect Your Personal Data

  • We collect your personal information when:
  • You make a purchase on our website
  • Reach out to us via email, contact forms, or live chat
  • Interact with our social media pages (comments, likes, shares, messages)
  • Participate in surveys, contests, or promotions

We may use this information to personalize your shopping experience, enhance our website performance, and deliver relevant offers.

What Personal Data Do We Collect?

The personal data we may collect includes:

  • Full Name
  • Email Address
  • Phone Number
  • Shipping/Billing Address
  • IP Address (for captcha and verification)
  • Social Media Profile Details (if you contact us via social media)
  • Any additional details you willingly provide

Data Retention Policy

We only retain your personal data for as long as necessary:

  • Live chat data: Deleted once the chat window is closed

  • Email and contact form inquiries: Deleted 6 months after our last interaction

  • Social media interactions: Remain until you manually remove your comment, like, or share

We regularly monitor our online platforms to ensure a safe, positive space for our community.

How We Use Your Data

Your personal data helps us:

  • Process and manage your orders securely
  • Optimize website performance and reduce load times
  • Display personalized product recommendations and promotions
  • Provide fast, efficient customer support

We use data encryption on every page of our website to ensure your information remains safe.

Order Processing & Transactions

When you place an order, we use your personal data to:

  • Confirm your order and assign an order number
  • Process secure payments
  • Send order confirmation and shipping emails
  • Deliver your products promptly

Without this data, we wouldn’t be able to fulfill your order.

Customer Surveys & Feedback

Occasionally, we may send you surveys to gather feedback. This helps us improve our products and services.

Information collected through surveys may include:

  • Your name and email address
  • Your purchase history and previous promotions used
  • Additional feedback you provide

Right to Data Removal

You have the right to withdraw your consent for us to process your personal data at any time. If you’d like us to delete your information, contact us at support@giftslane.com.

Please note: this will unsubscribe you from all newsletters, offers, and marketing communications and prevent future purchases on our website.

Currency Conversion Notice

By using our website, you agree to allow third parties to process your IP address to determine your location for currency conversion purposes. This information is stored in a temporary cookie in your browser and ensures consistent pricing in your local currency while you browse. The cookie is deleted when you close your browser.

Thank you for trusting Giftslane!
We’re committed to keeping your personal information safe and providing you with a wonderful shopping experience.